Working With Your Conveyancer As A Team

Date Added 16.09.17

The solicitor client relationship is very important, particularly in conveyancing. The majority of complaints made against conveyancers are for lack of service or information and not because the conveyancer has necessarily made a mistake in the transaction.

Once a conveyancer has been instructed, there is a contractual obligation placed on him or her to provide the service for which the client is paying.  There is redress available through the firm’s complaints procedures and ultimately the Solicitors Regulation Authority if a client is not receiving the service or quality of work they believe they are paying for.

For the relationship to work well, the client and conveyancer should try and work as a team.

Conveyancer and Buyer working as a team

They can actually inform each other about aspects of the transaction and property.  For instance, as a buyer you can establish any changes that have been made to the property, the solicitor will confirm what the sellers say and what is revealed on the searches.  The client can state what he believes has been carried out – more work can have been undertaken which may have been unauthorised which the seller fails to disclose and therefore won’t appear on the searches, but the conveyancer can be warned by his client (the buyer) that other work has been performed. A regular observation from clients, at the time of their sale, is why did the solicitor not pick up that there was an extension at the property when it was purchased. If the seller did not disclose and it was unauthorised, the solicitor will only know if they are told, either by the client or revealed by details contained in a survey report.  Not all buyers have surveys so a word from you the client is very helpful here.

Also, the client should study the plan which comes with the deeds, and tell the conveyancer of any discrepancies.  The key point here is you will have seen the property, your conveyancer will not. There may be more or even less land being purchased that is shown on the plan and the conveyancer can raise this with the other side.

Conveyancer and Seller working as a team

On a sale, it is good to get important documents, such a planning permissions, building regulation approvals and boiler service paperwork, to the conveyancer at an early stage.  This can reduce the amount of additional questions that the buyer’s conveyancer might raise.

Being flexible about completion dates is also helpful, although dates required at the start of a transaction cannot be guaranteed; there may be delays with paperwork, other transactions in the chain or mortgage offers and searches.  For this reason, there are no set timescales for the process.

Have confidence in your Conveyancer

A client needs confidence in their conveyancer which comes through regular contact and explanatory updates. If the client is a little unsure as to the process or detail of what they are being told, ask for clarification.  The conveyancer wants to be sure that the client knows what they are signing up for. However, it is unlikely that the conveyancer would need to explain every line in a document, as so many documents have lots of standard text, the conveyancer should be trusted to pick out the main aspects which affect the client.

Working with a Tollers Conveyancer

At Tollers, the majority of our conveyancing clients have used us before, or are family members of previous clients who have enjoyed the service that the firm provides, and often come back again and again. The clients are keen to add to the relationship and between us we do very often make a good team. If you would like to enjoy the same team relationship then Talk to Tollers Conveyancing team.

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