Tollers Conveyancing – COVID-19 Q and A

Date Added 22.04.20

It’s business as usual at Tollers, although in a new way. The Firm has done everything it can to ensure our staff can work from home and continue to provide the wide variety of legal services we offer.

Whilst we are adjusting to this new way of working during the lockdown period Tollers Conveyancing teams have adapted their working practices to ensure that our clients can still have access to all of our ‘Buying and Selling a Home’ services. They have found that many people have queries they require answering and in order to assist we have highlighted some of the key questions our conveyancing department are being asked at this time.

Can I still obtain a quote and instruction pack whilst the stay-at-home measures are in place?

Yes, Tollers can provide you with a quote and instruction pack via email.

We provide each client with a dedicated Conveyancer and support team with a fixed quotation for our services right from the start. We do not operate on a call centre basis and you will deal with the same team members during your transaction. https://www.tollers.co.uk/conveyancing-solicitors/

We also recommend you do not accept verbal quotations. Quotations obtained over the telephone may appear rather different when you compare the hard copy documentation.

What documents do I need to provide when selling my house?

We are advising all clients to be prepared for when the restrictions are lifted by completing the Property Information Form. We also advise that you locate any certificates in relation to any works done to your property during your ownership or by the previous owners. Obtaining and providing these certificate at the start of your transaction can avoid any unnecessary delays later on.

Guidance on how to complete the Property Information form can be found here: https://www.lawsociety.org.uk/support-services/advice/articles/transaction-forms/

In regard to Leasehold properties, we recommend that you make contact with the Management Company/Agent or Freeholder to obtain as much information as possible, we often find this can cause delays during a transaction and with the stay- at- home measures currently in place obtaining the necessary documentation could be delayed further.

Can contracts still be issued to my buyer’s solicitors?

Title deeds for registered properties can be digitally downloaded from the Land Registry Portal. Due to Tollers continued development of our case management system we can email contracts and supporting paperwork direct to the buyers solicitors.

Are local authorities still working to provide local authority searches?

It is Toller’s policy to submit official searches on all conveyancing matters. Personal searches are used by many other firms because they can cost less than official searches, however they do not offer you, as the client, the best protection. Personal searches also require an individual to attend the local authority which would be difficult with the current restrictions in place.

At Tollers we use an online search provider so our searches can be sent and the results received electronically. Reports can then be emailed directly to our clients.

Due to the Coronavirus (Covid-19) we are experiencing some delays with the certain local authorities. As at Friday 17th April 21 local authorities in England had closed their local search departments.

Mortgage offers – can they still be issued?

Over the last year more and more lenders have become digitally enabled so mortgage offers can be issued electronically via an online portal. Due to the stay-at-home measures currently in place surveyors may only undertake valuations on properties that are unoccupied.

Tollers conveyancing offices are registered with Lender Exchange and LMS to enable us to digitally receive mortgage offers from the lenders that currently subscribe to these portals.

Tollers are working hard to ensure our clients’ needs are met and transactions are not delayed during these difficult times. We have a skeleton staff situated at all of our offices to forward any post to the necessary conveyancing teams in order to ensure that the delays for our clients are minimised as much as possible.

If you have any questions regarding Buying or Selling your Home, Equity Release or Re-Mortgaging…Talk to Tollers on 01604 258558 and a member of our Conveyancing Team will contact you to provide further advice.

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