Staff are your biggest asset and your biggest overhead. For your business to succeed, it is important that your staff are capable of doing their jobs, which sometimes requires you to assess employee performance and ensure that they are working at their best. Dealing with an employee who is not performing can be a daunting task. It might seem easier to ‘work round’ a poor performer, but other employees may resent having to carry underperforming colleagues which can lead to poor morale amongst the workforce. Additionally, continued poor performance can be damaging for your business. Therefore, it is important to address poor performance issues as they arise.
Having a proper performance management procedure in place could avoid the risk of an employee bringing a claim of unfair dismissal, harassment or discrimination. Performance management is the term given to the process of managing under-performing employees; typically those who cannot achieve a particular standard, rather than those who simply won’t. Those who won’t will be more likely to be dealt with under a disciplinary procedure. Employers can often struggle with addressing poor performance, but it need not be an uncomfortable process. It will typically begin with an informal (but noted) conversation to identify the issues and follow with a performance improvement plan. Failure to meet the targets set out in this plan might then lead to escalation through a formal capability process.
Having an effective performance management procedure is key, involving clear, objective and easily-assessed standards to enable you to identify and tackle poor work performance effectively and in a timely fashion.
Talk to Tollers
As well as providing you with day-to-day advice and support, we can also assist you in creating or updating capability/performance management policies and procedures. Our employment law solicitors can hold your hand through each process and adapt to each specific situation and help you effectively manage your staff so that you can carry on managing your business.