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This is just to say, belatedly, how very impressed I have been in all our dealings with the quality and efficiency of the Tollers service, and also in particular with Cheryl’s proactive approach and general attention to detail. We would have absolutely no hesitation in coming to you again for conveyancing work. I had wondered whether the late flurry of activity around occupation ahead of the completion and the damage to the garden wall would have translated into additional costs – which in the circumstances would have been entirely possible – and so we feel especially grateful for your work on those issues.

The repairs to the wall, incidentally, were completed on Thursday, by an excellent and personable bricklayer, and we are entirely content with the result. Though the idea of a retention was resisted by the sellers, I am sure that your suggestion ensured that the works were done as speedily as possible. We have also now had a refund on our mortgage account with Nationwide.

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