Defective Products Claims
The majority of products you buy are perfectly safe and suitable for the purposes for which they are intended, but have you ever arrived home after shopping, used the product and it has broken. This can normally be resolved by taking it back to the shop and getting a replacement or refund, however sometimes when products break they can cause significant injury.
Defective products can range from saucepans where handles break causing the hot liquid to spill onto you causing nasty burns to faulty beds that collapse whilst you are asleep on them to power tools that malfunction to surgical implants that fail. Click here for the link to our Hip Implant Recall Blog.
The law allows us to pursue the company that sold you the goods, even if it was made abroad. You do not have to trace the manufacturer.
Important information for us to know is;
- When did you purchase the product?
- Where did you purchase the product from?
- Do you have proof of where you bought it? Do you still have the receipts and product manuals? (It is important to retain as much documentation as possible to provide evidence of where and when the product was purchased).
- Do you still have the product? (It is important in case it needs to be tested by an expert.)
- Have you reported the matter to the shop or manufacturer? (If not it is important to do this as soon as possible.)
- Do you have photos of the faulty goods? (Again evidence that will help us.)
- Do you have a witness to the failure of the product and the accident?
