Established
Tollers was founded in 1877 and has built a strong reputation over the years for quality legal advice. With offices around Northamptonshire and Milton Keynes, 160 partners and support staff deliver a wide range of legal services for businesses and individuals.
Genuine client focus
From the outset you will know what to expect:
- You will know who has responsibility for carrying out your work and the partner that will supervise your work
- The scope of work to be carried out will be clearly defined
- You will know how we will charge for your work, and where possible, you will receive an estimate of total charges
- Regular communication throughout your matter will ensure that there aren't any surprises
- Tollers is proud to have a client service standards programme in place which is dedicated to improving our service and relationships with clients
- Your feedback is always requested
- The firm strives to improve client services as a result of this feedback - We do more for our clients by regularly providing seminars, in-house training and legal news bulletins
Innovation
Tollers invests in information technology and marketing to ensure that every team member works as efficiently as possible and that services respond to changing markets and client needs. Some examples of the firm's improved working practices include:
- Online services including document creation and management
- Employment law packages
- Automated text and email contact for conveyancing clients
Awards won
In addition to gaining Lexcel accreditation the firm continues to win accolades regionally and nationally:
- Northants Business Awards 2007 for Client Service
- LawCareers.net Awards 2008 for Best Recruiter
- WebAward 2008 for outstanding achievement in website development
- Legal Technology Award 2009 for Regional IT Team
- Nomination for Best Corporate Team of the Year at the 2010 Insider Dealmakers Awards
