Pay an Invoice - Tollers Solicitors

Personal Injury Solicitors
Personal Injury Solicitors
Personal Injury Solicitors
Abuse Claim Specialists
Injury Claim Specialists
Person Injury Compensation

Schedule a call with a personal injury specialist. Please complete our contact form.

  • No Win No Fee Solicitors

    We're happy to call you...

  • Please provide your full name.
  • Please provide your mobile or telephone number.
  • Please provide your email address.
  • Type of Claim: is a required field
  • Please select a date for us to call you.
  • Please select a time for us to call you.

We will walk you through the claims process - step-by-step

Begin Here

Hover over each of the
stages to find out more

Settlement -
Compensation
Payment

Winning at
Trial

Trial

Further
Negotiations

The
First Steps

Gathering
Information

The Letter of
Claim - Starting
The Claim

The Other Side's
Decision on
Your Claim

Medical
Evidence

Out of Pocket
Expenses

Settlement
Negotiations

Negotiations
Fail

Begin Here


Hover over each of the stages to find out more

Step 1


The First Steps

This is where you tell us your story and what has happened. We can call you or arrange to meet you to discuss the accident and your injuries. If we can help to get you treatment right away, we will do so. We will explain the claims process and answer any questions you may have. We will also discuss how your claim will be funded – in most cases, on a “no win, no fee” basis. We will then send the simple forms to you for signing or send someone out to you to explain everything.

Step 2


Gathering Information

This is where you have confirmed our authority to act on your behalf and where we can now start to gather information and evidence to make your claim. We may need to speak to you further and also discuss the accident with witnesses. You may need to send us photographs of your injury or where the accident happened. This will help us to build your claim for compensation.

Step 3


The Letter of Claim - Starting The Claim

When we have enough information, (i.e. we may need photographs), we will send a "letter of claim" to the person or company we will be blaming for your accident. Once sent, the other side will have up to 4 months to respond and provide their decision as to whether they accept liability (fault for the accident) or not but they may respond much sooner.

Step 4


The Other Side's Decision on Your Claim

If the other side accepts fault (often called “liability”) or if we think early on that your case is clear-cut, we will gather medical evidence to support your injuries (see Medical Evidence). If the other side deny fault then we will consider the evidence which they give in support of their denial and will advise further on the prospects of winning your claim. We may need to involve a specialist barrister depending on how complex your case is but don’t worry. We will take care of all of this for you.

Step 5


Medical Evidence

You will need to attend a medical examination with one or more experts who have a specialism in assessing the type of injury you have suffered. They will then prepare a detailed medical report which we will send to you for checking. The report will set out the accident, how you were injured, how you have been affected at home and work; and what the prognosis is should you still be suffering. The report may recommend treatment for you. Once the report is ready and approved by you, we will be able to send it to the other side and either enter into settlement negotiations (See Out of Pocket Expenses) or obtain any further medical evidence which may be needed.

Step 6


Our of Pocket Expenses

From the very first discussion, and as we go along, we will discuss with you any expenses which you may want to include in your claim. It is important that you keep a note of everything you think you may have lost due to the accident and we can then advise on what is likely to be claimable or not. For example, you may buy painkillers; spend money on taxis to your GP; pay for the care of your children or; upkeep of your home. Remember to keep evidence of everything (i.e. receipts/invoices etc.) and either send them to us or take photos with your phone and send them via the inCase App. It may be possible to obtain some money up front for specific losses as we go along, including loss of earnings.

Step 7


Settlement Negotiations

If and when we reach the point where medical evidence is complete (even if you are still suffering from any symptoms) and all out of pocket expenses have been calculated, we can begin to think about discussing settlement with the other side. They may make an offer or we may suggest making the first offer. We will let you know about any offers made and advise you along the way. We will always ensure that you get the maximum compensation for your claim.

Step 8


Negotiation Fail

Sometimes we are not able to reach a sensible settlement for your claim. Most of the time the other side will make sensible offers but occasionally an agreement cannot be reached. This is where we will review your case and decide whether to accept their offer or begin court proceedings.

Step 9


Court Action - If Necessary!

If the other side deny fault for your accident or if you are not being offered a good enough amount of compensation for your injuries and losses, then we may have to take court action to get the result you deserve. This does not necessarily mean that your case will go to trial/final hearing. It may still settle without the need for a final court hearing. If you do need to go to a court hearing to give evidence then you should not worry about this as we will guide you as we go along.

Step 10


Start of Proceedings

To start court proceedings, we will send to the court on your behalf the details of your claim in what is called a "Claim Form and particulars of Claim". After proceedings have been issued, that's where the court seals your "Claim Form and Particulars of Claim" the other side known as the "Defendant" will have up to 28 days to provide their "Defence" detailing why the other side do not accept your claim. They may state that liability (fault) for the accident is not an issue or give full reasons why they believe they are not responsible for what happened to you. The "Defence" will also explain what parts of your claim are agreed or not agreed.

Step 11


Court Directions

After the "Defence" has been received, the court will send both parties a "Directions Questionnaire". This is where we will explain specific details to the court such as medical experts' names; the number of witnesses; the legal costs incurred. The court will then look at the Directions Questionnaire from both parties and the official court papers (Particulars of Claim and Defence) and give a list of "Directions" or timetable of events with strict deadlines. If your case is complex, the court will hold a hearing where we will attend for you to discuss the case before the "Directions" are given. The "Directions" or timetable is very strict and any failure to comply can have serious consequences for your case. Importantly, the "Directions" will deal with providing documents in support of your case and witness statements. We will be in touch explaining everything that we need from you so it is important that you reply quickly to any emails or letters we send you for information.

Step 12


Further Negotiations

It is not uncommon to have further negotiations after court proceedings have started. This is because the other side may be more willing to settle your case to avoid unnecessary legal costs. We will continue to negotiate and advise you whether to accept their offer or proceed further to trial.

Step 13


Trial

If after further attempts to settle your claim have failed, it may be necessary to go to trial. The Trial is where a Judge will hear all the evidence from you and the other side and makes a decision about your case and whether you should be awarded any compensation. Trials are quite rare as usually each side will negotiate to a sensible settlement beforehand. If however a Trial is necessary, we will prepare your case to the highest quality. We use only proven barristers to represent you at court and usually, you will already have met them before the day of the trial.

Step 14


Winning at Trial

At a Trial a Judge will have made a decision having heard all the evidence. If the Judge decides that the accident wasn’t your fault, they will provide a Judgement where they describe what happened and who was to blame. The Judge will also award you compensation for your injuries depending on your medical evidence and out of pocket expenses. If appropriate, the judge will also award you interest and your legal costs in addition to any compensation awarded.

Step 15


Settlement - Compensation Payment

If and when your case reaches settlement or if and when you win at trial, we will obtain a settlement cheque from the other side and we will forward the settlement monies on to you. This will usually be between 3 to 6 weeks after the date when we agree settlement with the other side or after the final hearing date.

Court
Directions

The Start of
Proceedings

Court Action
- If Necessary!

This is where you tell us your story and what has happened. We can call you or arrange to meet you to discuss the accident and your injuries. If we can help to get you treatment right away, we will do so. We will explain the claims process and answer any questions you may have. We will also discuss how your claim will be funded – in most cases, on a “no win, no fee” basis. We will then send the simple forms to you for signing or send someone out to you to explain everything.

If the other side accepts fault (often called “liability”) or if we think early on that your case is clear-cut, we will gather medical evidence to support your injuries (see Medical Evidence). If the other side deny fault then we will consider the evidence which they give in support of their denial and will advise further on the prospects of winning your claim. We may need to involve a specialist barrister depending on how complex your case is but don’t worry. We will take care of all of this for you.

From the very first discussion, and as we go along, we will discuss with you any expenses which you may want to include in your claim. It is important that you keep a note of everything you think you may have lost due to the accident and we can then advise on what is likely to be claimable or not. For example, you may buy painkillers; spend money on taxis to your GP; pay for the care of your children or; upkeep of your home. Remember to keep evidence of everything (i.e. receipts/invoices etc.) and either send them to us or take photos with your phone and send them via the inCase App. It may be possible to obtain some money up front for specific losses as we go along, including loss of earnings.

If the other side accepts fault (often called “liability”) or if we think early on that your case is clear-cut, we will gather medical evidence to support your injuries (see Medical Evidence). If the other side deny fault then we will consider the evidence which they give in support of their denial and will advise further on the prospects of winning your claim. We may need to involve a specialist barrister depending on how complex your case is but don’t worry. We will take care of all of this for you.

You will need to attend a medical examination with one or more experts who have a specialism in assessing the type of injury you have suffered. They will then prepare a detailed medical report which we will send to you for checking. The report will set out the accident, how you were injured, how you have been affected at home and work; and what the prognosis is should you still be suffering. The report may recommend treatment for you. Once the report is ready and approved by you, we will be able to send it to the other side and either enter into settlement negotiations (See Out of Pocket Expenses) or obtain any further medical evidence which may be needed.

From the very first discussion, and as we go along, we will discuss with you any expenses which you may want to include in your claim. It is important that you keep a note of everything you think you may have lost due to the accident and we can then advise on what is likely to be claimable or not. For example, you may buy painkillers; spend money on taxis to your GP; pay for the care of your children or; upkeep of your home. Remember to keep evidence of everything (i.e. receipts/invoices etc.) and either send them to us or take photos with your phone and send them via the inCase App. It may be possible to obtain some money up front for specific losses as we go along, including loss of earnings.

If and when we reach the point where medical evidence is complete (even if you are still suffering from any symptoms) and all out of pocket expenses have been calculated, we can begin to think about discussing settlement with the other side. They may make an offer or we may suggest making the first offer. We will let you know about any offers made and advise you along the way. We will always ensure that you get the maximum compensation for your claim.

Sometimes we are not able to reach a sensible settlement for your claim. Most of the time the other side will make sensible offers but occasionally an agreement cannot be reached. This is where we will review your case and decide whether to accept their offer or begin court proceedings.

If the other side deny fault for your accident or if you are not being offered a good enough amount of compensation for your injuries and losses, then we may have to take court action to get the result you deserve. This does not necessarily mean that your case will go to trial/final hearing. It may still settle without the need for a final court hearing. If you do need to go to a court hearing to give evidence then you should not worry about this as we will guide you as we go along.

To start court proceedings, we will send to the court on your behalf the details of your claim in what is called a "Claim Form and particulars of Claim". After proceedings have been issued, that's where the court seals your "Claim Form and Particulars of Claim" the other side known as the "Defendant" will have up to 28 days to provide their "Defence" detailing why the other side do not accept your claim. They may state that liability (fault) for the accident is not an issue or give full reasons why they believe they are not responsible for what happened to you. The "Defence" will also explain what parts of your claim are agreed or not agreed.

After the "Defence" has been received, the court will send both parties a "Directions Questionnaire". This is where we will explain specific details to the court such as medical experts' names; the number of witnesses; the legal costs incurred. The court will then look at the Directions Questionnaire from both parties and the official court papers (Particulars of Claim and Defence) and give a list of "Directions" or timetable of events with strict deadlines. If your case is complex, the court will hold a hearing where we will attend for you to discuss the case before the "Directions" are given. The "Directions" or timetable is very strict and any failure to comply can have serious consequences for your case. Importantly, the "Directions" will deal with providing documents in support of your case and witness statements. We will be in touch explaining everything that we need from you so it is important that you reply quickly to any emails or letters we send you for information.

It is not uncommon to have further negotiations after court proceedings have started. This is because the other side may be more willing to settle your case to avoid unnecessary legal costs. We will continue to negotiate and advise you whether to accept their offer or proceed further to trial.

If after further attempts to settle your claim have failed, it may be necessary to go to trial. The Trial is where a Judge will hear all the evidence from you and the other side and makes a decision about your case and whether you should be awarded any compensation. Trials are quite rare as usually each side will negotiate to a sensible settlement beforehand. If however a Trial is necessary, we will prepare your case to the highest quality. We use only proven barristers to represent you at court and usually, you will already have met them before the day of the trial.

At a Trial a Judge will have made a decision having heard all the evidence. If the Judge decides that the accident wasn’t your fault, they will provide a Judgement where they describe what happened and who was to blame. The Judge will also award you compensation for your injuries depending on your medical evidence and out of pocket expenses. If appropriate, the judge will also award you interest and your legal costs in addition to any compensation awarded.

If and when your case reaches settlement or if and when you win at trial, we will obtain a settlement cheque from the other side and we will forward the settlement monies on to you. This will usually be between 3 to 6 weeks after the date when we agree settlement with the other side or after the final hearing date.

Your login details have been used by another user or machine. Login details can only be used once at any one time so you have therefore automatically been logged out. Please contact your sites administrator if you believe this other user or machine has unauthorised access.